Refund Policy
Refund & Returns Policy
Ethmar Al Arab General Trading LLC aims to maintain high standards of quality and service across all products supplied. This Refund & Returns Policy outlines the conditions under which refunds or returns may be considered.
Wholesale Orders
All wholesale orders are subject to prior agreement and confirmation. Due to the nature of bulk trading and perishable goods, wholesale orders are generally non-refundable and non-returnable once confirmed.
Any issues related to product quality, quantity, or condition must be reported within 24 hours of delivery. Claims submitted after this period may not be accepted.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Online Orders
Once our e-commerce platform is launched, additional refund and return terms will apply to online retail purchases. These terms will be clearly stated at the time of purchase and updated on this page accordingly.
Damaged or Incorrect Items
If products are delivered in a damaged condition or do not match the confirmed order, customers must notify us promptly with relevant details and supporting evidence where applicable. Each case will be reviewed individually to determine an appropriate resolution
Refund Processing
Where a refund is approved, it will be processed using the original method of payment or another agreed method. Processing times may vary depending on the nature of the transaction and payment provider